At JOsteopathy, we are dedicated to providing every patient with a high-quality, professional service.
Your feedback, both positive and constructive, helps us celebrate what’s working well and identify where we can improve.

If you have a comment, compliment, or concern about your experience, we’d love to hear from you.
We take all feedback seriously and aim to resolve any issues promptly, respectfully, and in confidence.

We follow a simple four-step feedback and resolution process:

Step One

We hope that most matters can be addressed promptly and informally, often at the time they arise and with the person involved. If this isn’t possible, please contact Jasmine (the Osteopath) on 07757 955097 or email info@josteopathy.com, making it clear that you’d like to discuss your feedback or a concern.

Jasmine will get back to you as soon as possible — usually at the end of the clinic session or by the end of the day. She can discuss your feedback over the phone or arrange a time to meet in person. All feedback is logged, and we’ll do our best to address your concerns promptly, fairly, and confidentially.

Step Two 

If your concern cannot be resolved informally and you wish to make a formal complaint, please contact us in writing as soon as possible, providing all relevant details so we can understand and respond effectively.

Please address your letter or email to Miss Jasmine Chapman, Practice Owner. She will explain the process and ensure your concern is handled promptly and professionally. We’ll acknowledge your correspondence within five working days, keep you informed at each stage, and work with you to find a fair solution.

All matters are treated with strict medical confidentiality. If you’re raising an issue on behalf of someone else, we’ll need written permission from that person before proceeding.

Step Three – Independent mediation

If communication becomes difficult, we can arrange for an independent osteopath or healthcare professional to mediate and help reach a satisfactory resolution.

Step Four – Contacting the regulator

If you wish to instigate a formal complaint, you can contact General Osteopathic Council (GOsC), the regulatory body for osteopaths:
📞 020 7357 6655 Ext 224 (during office hours)
✉️ regulation@osteopathy.org.uk

Please note that the GOsC cannot award compensation.
Before contacting them, you may find it helpful to read their leaflet:
How to Complain About an Osteopath – GOsC